I am generally a very pleased NETFLIX customer and I recommend them to anyone who will listen. However, I don't tend to rent the hottest new thing so my experience is probably different from someone who is always going for titles in the Top 100.
This is some of the stuff I came across in my search for other's opinions and experiences regarding NETFLIX.
Manuel Villanueva's CALCULATOR, OP-ED & JOURNAL
Michael S. Muegel's An Analysis of Netflix's DVD Allocation System
An alternative -- GreenCine
My DVD Plate:
I'm currently in the midst of the first season of 24. I'm eleven hours into the story and quite enthralled, so enthralled in fact that I'm a bit ticked that I'm not getting a new disc tomorrow. I thought the delay was simply the non-delivery of mail on Sunday but as it turns out NETFLIX workers don't do Saturday or Sunday, so my mail isn't even being processed until tomorrow when those chumps get back to work. This seems like an unecessary delay, sure, you can't help the mail, but it seems counterproductive to be in a service oriented business and not have people work on Saturday, hell, even Sunday could be a nice catch up day. I wonder if NETFLIX people work Holidays. Hmm. Anyhow, 24 rules. Hard.